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FAQs About Candles
Q：The candle does not work.
A：Action：
(1) Insert 2C batteries and make sure the positive and negative terminals installed correctly.
(2) Slide the switch to the "on" position.
(3) Remove the insulation sheet (plastic piece) from the remote control.
(4) Point to the candles when using the remote control.
Q：The wick of the candle does not move.
A：The wick might be in static electricity.
Using a piece of wet cloth or wet wipe to rub the surface of the wick gently. It will begin working soon.
FAQs About Remote Control
Q：Why the remote control does not function when pressed?
A：(1) Take off the insulation sheet (plastic piece) from the remote control. (2) Make sure the positive and negative terminals installed correctly.
Q：The timer function only works for a few days and then starts turning on and off at odd times.
A：The battery in the remote control may be depleted. Try replacing it with a new one, ensuring the positive and negative terminals are correctly installed.
Q：How to change the battery of the remote control?
A：We made a video which can help customers change the battery.
Q: The timer function does not meet my expectations.
A: (1) If you press the timer button on the remote control (2/4/6/8/10/12), the candles will follow the principle of being later than the previous command. (for example, when you press 4 and then you press 2 unconsciously, the order will follow 2, the later one)
If the timer is already active and the timer button is pressed again, the candles will start a new timer.
(2) If you press the bottom switch to "On," the candles will reopen, and the timer will be canceled.
Q：Is it possible for one remote control to operate multiple candles?"
A：Yes, it is possible.
Q: What is the process for programming multiple candles to work on a single timer?
A: To operate multiple candles with a single remote control, all you need to do is press the button on one remote control.
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